Shipping & Returns
🔁 Returns
Not happy with your order? You’ve got 14 days from the day you receive it to send it back — clean, unused, in original packaging.
To start a return, go to our Contact page.
Refunds are processed within 5 working days after we receive your item.
Return shipping is at your own cost. If it’s our fault, we got you.
FAQ
Use this text to share information about your product or shipping policies.
PRODUCT & FIT
Are the sunglasses unisex?
Yes. Every ONINE design is made to stand out on every face — no gender needed, just attitude.
SHIPPING
How fast do you ship within the Netherlands?
Orders placed Monday to Friday before 17:00 are shipped the same day.
That means: next-day delivery with PostNL — no delays, no excuses.
Do you ship to other countries?
Yes — we ship across Europe.
Delivery time is 1–4 working days depending on your location.
PAYMENTS
What payment methods do you accept?
iDEAL, Bancontact, PayPal, Credit Cards (Visa/Mastercard), Apple Pay.
My payment failed — what should I do?
Try again, or contact us via the contact page or DM. We’ll help you out.
CONTACT & SUPPORT
How can I reach ONINE?
Email us at info@onine.store or DM us on Instagram @onineyewear — Fast replies, always.
My order arrived damaged. What now?
Send us a photo + your order number and we’ll fix it fast.
RETURNS
Yes, within 14 days — as long as the product is unused and in original condition.
How do I return a product?
Send us a message through the contact form with your order number and we’ll guide you through it