FAQ
FAQ
Use this text to share information about your product or shipping policies.
PRODUCT & FIT
Are the sunglasses unisex?
Yes. Every ONINE design is made to stand out on every face — no gender needed, just attitude.
SHIPPING
How fast do you ship within the Netherlands?
Orders placed Monday to Friday before 17:00 are shipped the same day.
That means: next-day delivery with PostNL — no delays, no excuses.
Do you ship to other countries?
Yes — we ship across Europe.
Delivery time is 1–4 working days depending on your location.
PAYMENTS
What payment methods do you accept?
iDEAL, Bancontact, PayPal, Credit Cards (Visa/Mastercard), Apple Pay.
My payment failed — what should I do?
Try again, or contact us via the contact page or DM. We’ll help you out.
CONTACT & SUPPORT
How can I reach ONINE?
Email us at info@onine.store or DM us on Instagram @onineyewear — Fast replies, always.
My order arrived damaged. What now?
Send us a photo + your order number and we’ll fix it fast.
RETURNS
Yes, within 14 days — as long as the product is unused and in original condition.
How do I return a product?
Send us a message through the contact form with your order number and we’ll guide you through it